Platforms: Office 365

Microsoft Office 365 Business & Enterprise Keeps Automatically Logging Out

Why This Happens

This seems to be a common issue with Windows 10 & 11 users that already had Microsoft Office 365 (MSO365) installed on their devices prior to the New MSO365 upgrade.

How To Resolve This Issue

  1. Close all your open Microsoft Office 365 Apps.
    • Make sure to also close/exit all Microsoft Office 365 Apps active in the system tray (E.g. OneDrive / Teams).
  2. Open the Access Work or School settings window.
    • Click Start.
    • Search and open “Access Work or School”.
  3. Disconnect the Microsoft Office 365 Business or Enterprise account giving the issue.
  4. Open the Programs & Features dialog box.
    • Click Start.
    • Search and open “Control Pannel”.
    • Click on “Programs”.
    • Click on “Programs and Features”.
    • Quick Access: Type “appwiz.cpl” in a Run Command or in Windows Search and click “Ok” or “Open” respectively.
  5. Seach and then right click on “Microsoft 365 Apps for … “
  6. Click “Change”.
  7. Select “Online Repair”.
  8. Click “Repair”.
  9. Let the repair run to completion.
  10. Restart your computer.
  11. Open the Access Work or School settings window.
    • Click Start.
    • Search and open “Access Work or School”.
  12. Connect your Microsoft Office 365 Business or Enterprise account.
  13. Restart your computer.
  14. Open your MSO365 Business / Enterprise Apps and make sure they are signed in.